HOME > Accredited medical institution search > Accredited medical institution search list > Accredited medical institution: Survey results

Accredited medical institution: Survey results


Overview

Medical institution name Narita Tomisato Tokushukai Hospital
Postcode 286-0201
Address Chiba Prefecture1-1-1 Hiyoshidai, Tomisato City
Telephone number (main) 0476-93-1001
Telephone number (For international patients) 0476-93-1001
Website(Japanese) https://www.naritatomisato.jp/
Website(English) https://www.naritatomisato.jp/en/
Website(Chinese) https://www.naritatomisato.jp/cn/
Accreditation history AI0076／Apr-28-2020／Ver.2.0
AI0076-2／Nov-22-2023／Ver.2.1
*For people seeking medical care by the accredited medical institution,
please contact the institution in advance.

Survey results


Accreditation number Accreditation date Version
AI0076-2 Nov-22-2023 Ver.2.1
■Measures for accepting international patients
【Departments with Support for International Patients】Medical Affairs Department(International Medical Support Office）/International Medical Committee
【Major Supported Languages】English
【Dietary compliance (Special Diets)】Can comply
【Payment Method】Credit card : Accepted
■General overview
　Under Tokushukai Group’s basic philosophy “All life is created equal,” your hospital has established robust emergency medical care in an area close to Narita Airport, the gateway to Japan, as well as a disaster medical system. Your hospital’s glass-walled entrance hall lit by the sunlight gives patients a sense of comfort, and your hospital provides the latest medical care using Spectral CT and da Vinci.
　Despite English and Chinese communication tools available, in practice, medical care is provided to international patients mostly using Japanese materials, and the manual is not observed. Because such operations pose risks of mistranslations and information management, medical safety measures are urgently required. First of all, it is desirable to establish a system to work together with persons in charge and departments, identify current issues, and make improvements.
　It may also be ideal to develop documents translated into Sinhalese, besides English and Chinese, considering the greater proportion of Sri Lankan residents in Narita. Some specific issues require thorough discussions, for example an issue of hijab reported by clinical staff. Please consider offering a training or study session on religions and cultures to deepen staff’s understanding of the cultural diversity throughout the hospital.
　Your staff expressed the viewpoint of “addressing patients equally” without distinguishing between Japanese and foreign nationals in many situations. From the viewpoint of patients, however, “addressing patients equally” can result in inadequate transfer and understanding of information, which can eventually lead to inequalities. It is important to build reciprocal trust with international patients, by providing appropriate multilingual services and asking them to present an ID or fill in a questionnaire as needed.
　The renewal survey corresponds to the part C (check) in the PDCA cycle. It is expected that the issues of each department clarified in this survey will be transformed to A (act) to create a better system.
　Our findings in this survey reflect our high expectation for your hospital, which is an excellent medical institution. As the measures to prevent COVID-19 infection at national borders were relaxed, the number of tourists coming not only from Asia but also from the West has increased. Located in the international city of Narita, your hospital is expected to play an active role at the forefront of medical care for international patients in Japan.
To the page top